● Reference · Help

Support
how we help.

Where to ask, what item support covers, updates, refunds and your licence.

01How to get help

Support is given through your CodeCanyon item page (Support tab and comments):

Search these docs firstPress / and type the error or the command. Most setup questions are answered in Troubleshooting.
Open the item page on CodeCanyonSign in with the account you bought with.
Use the Support tabFor questions about your own installation. Use the Comments tab for general questions other buyers may also have.

Get a fast answer

Send the item version, your operating system and the output of node --version.
Paste the exact error and the command you ran, and the output of node src/cli.mjs doctor.
Never send private keys, API keys, RPC URLs with keys, your config.json with keys, ADMIN_SECRET_KEY, data/.admin-secret-key, bot tokens or passwords, and never post them in comments. We will never ask for them.

02Item support policy

Support follows Envato's item support policy. The support period included with your purchase, and the option to extend it, are shown on the item page.

Included	Not included
Answering questions about how the item works Help with bugs and reported issues in the code as delivered Updates that fix reported bugs	Installation on your servers or accounts Customization, new strategies and new features Live trading or order execution Trading results, strategy advice, legal or tax advice Problems caused by modified code or by third-party services and their limits

03Updates and refunds

Updates: download new versions from your CodeCanyon Downloads page. Every release is listed in the Changelog; update steps are in Deployment → Updating.
Refunds: follow Envato's refund policy.

04Licence

You receive the full source code under Envato's Regular or Extended licence, depending on your purchase. Read the terms on the item page before you offer the software to others. Third-party packages and services keep their own licences and terms; see Credits & licences.

05Reporting a security issue

Found a vulnerability in the code? Report it privately through the item's Support tab, with steps to reproduce. Please do not post it in public comments.